Electronic Unit for ESCR311SW; ESCR450DW
Electronic Unit (compressor controller) ESCR311SW and ESCR450SW EcoSolarCool refrigerators
RETURN, CANCELLATION & SHIPPING POLICY
Return / Cancellation Policy
We want you to be happy with your brand new purchase and know that you may not have had the opportunity to look at it before you ordered.
So, if you have changed your mind, or if you find your product is faulty when it arrives, we are happy to exchange this or cancel your agreement and provide a refund. We do have some conditions:
You must let us know within 24 hours from when you receive your order for either exchanges or cancellations.
For cancellations, you'll obviously need to return the purchase and will be subject to a 25% restocking fee. The goods purchased must also be unopened, unused and in the exact condition when delivered/ collected from our warehouse. ALL shipping charges are non-refundable after purchases have shipped. All refunds processed by credit or debit cards will be subject to a non-refundable credit card processing fee levied directly by our credit card merchant processing company. This will be between 3.5- 5.5% of the total value of the full payment made.
In case of a fault, exchanges will be done but you need to return the goods to us. On receipt, we will send out a replacement.
Please note, all repair/ replacement parts (e.g. compressor electronic units/ inverters, thermostats, AC-DC adapters, drawers etc.) are non-exchangeable and non-refundable. So on delivery, please ensure you properly check for any transit damage before signing for it. If there is any transit damage, we highly recommend you do not accept it, write on the delivery note 'damaged' and reject the item to the same delivery driver.
Shipping & Delivery Policy
All of our solar powered refrigerators and freezers have shipping and transit insurance. We ship with FedEx or equivalent LTL companies, to guarantee the best care for your purchase(s).
For shipping rates, please contact us for up to date shipping charges for the delivery of your solar refrigerator, freezer, accessories and parts.
We strive to complete deliveries in a timely manner (typically 4 - 10 business days for N. America & Australia ). However, on rare occasions of high demand, delays may occur and deliveries may take as long as 30 calendar days. Before you complete your order, please contact us to confirm current delivery times. Please note that shipping rates for the United States, Canada, Australia, UAE and some African countries (contact us for details) include all local taxes, duties and customs clearance. However for all other countries, destination charges including local import taxes & duties as well as inland transportation are excluded.
If you require further details or any clarity, please contact us for details.