TERMS OF SERVICE
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on ECOSOLARCOOL’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
Modify or copy the materials;
Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
Attempt to decompile or reverse engineer any software contained on ECOSOLARCOOL’s web site;
Remove any copyright or other proprietary notations from the materials;
Transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by ECOSOLARCOOL at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on ECOSOLARCOOL’s web site are provided “as is”. ECOSOLARCOOL makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. All ECOSOLARCOOL refrigerators, freezers and solar air conditioners come with warranty on parts only. The DC compressors and all other parts come with 2-years warranty, which is standard in this industry. This is a factory warranty only which guarantees against the malfunction of the products sold on this website due to manufacturing. ECOSOLARCOOL does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site
*All consumption data provided on the EcoSolarCool website and marketing material are based on test run at 25 degrees Celsius (77 degrees Fahrenheit) ambient temperature.
In no event shall ECOSOLARCOOL or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on ECOSOLARCOOL’s Internet site, even if ECOSOLARCOOL or a ECOSOLARCOOL authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on ECOSOLARCOOL’s web site could include technical, typographical, or photographic errors. ECOSOLARCOOL does not warrant that any of the materials on its web site are accurate, complete, or current. ECOSOLARCOOL may make changes to the materials contained on its web site at any time without notice. ECOSOLARCOOL does not, however, make any commitment to update the materials.
ECOSOLARCOOL has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ECOSOLARCOOL of the site. Use of any such linked web site is at the user’s own risk.
8. Trademarks & Copyright
The word ECOSOLARCOOL (ECO SOLAR COOL) is trademarked in the United Kingdom, United States of America, Australia and Nigeria. As such, any use of this mark can only be lawful with express authorization of ECOSOLARCOOL LLC 16192 Coastal Hwy, Lewes DE 19958 USA. All references to this mark in relation to any EcoSolarCool products (legacy and current) in any form of media falls under trademark and copyright protection laws.
9. Governing Law
Any claim relating to ECOSOLARCOOL’s web site shall be governed by the laws of the State of Delaware, USA, United Kingdom, Australia & Nigeria without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit or debit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
RETURN, CANCELLATION & SHIPPING POLICY
Return / Cancellation Policy
We want you to be happy with your brand new purchase and know that you may not have had the opportunity to look at it before you ordered.
So, if you have changed your mind, or if you find your product is faulty when it arrives, we are happy to exchange this or cancel your agreement and provide a refund. We do have some conditions:
You must let us know within 24 hours from when you receive your order for either exchanges or cancellations.
For cancellations, you'll obviously need to return the purchase and will be subject to a 25% restocking fee. The goods purchased must also be unopened, unused and in the exact condition when delivered/ collected from our warehouse. ALL shipping charges are non-refundable after purchases have shipped. All refunds processed by credit or debit cards will be subject to a non-refundable credit card processing fee levied directly by our credit card merchant processing company. This will be between 3.5- 5.5% of the total value of the full payment made.
In case of a fault, exchanges will be done but you need to return the goods to us. On receipt, we will send out a replacement.
Please note, all repair/ replacement parts (e.g. compressor electronic units/ inverters, thermostats, AC-DC adapters, drawers etc.) are non-exchangeable and non-refundable. So on delivery, please ensure you properly check for any transit damage before signing for it. If there is any transit damage, we highly recommend you do not accept it, write on the delivery note 'damaged' and reject the item to the same delivery driver.
Shipping & Delivery Policy
All of our solar powered refrigerators and freezers have shipping and transit insurance. We ship with FedEx or equivalent LTL companies, to guarantee the best care for your purchase(s).
For shipping rates, please contact us for up to date shipping charges for the delivery of your solar refrigerator, freezer, accessories and parts.
We strive to complete deliveries in a timely manner (typically 4 - 10 business days for N. America ). However, on rare occasions of high demand, delays may occur and deliveries may take as long as 30 calendar days. Before you complete your order, please contact us to confirm current delivery times. Please note that shipping rates for the United States, Canada, UAE and some African countries (contact us for details) include all local taxes, duties and customs clearance. However for all other countries, destination charges including local import taxes & duties as well as inland
transportation are excluded.
If you require further details or any clarity, please contact us for details.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at https://ecosolarcool.com/contact or by mail using the details provided below:
16192 Coastal Highway, Lewes, DE 19958 United States
Tower 5, Collins Square, 727 Collins Street, Melbourne, VIC 3008, Australia